Realtor Script: Dealing with Minor Issue discovered on Possession Date

Minor Issue discovered on Possession Date

Example: garbage left behind, minor work to be completed by seller pursuant to contract (but no holdback provided)

[Buyer’s Agent]: Hello, [Seller’s Agent’s Name], this is [Buyer’s Agent’s Name]. I hope you’re doing well. I wanted to touch base with you regarding the recent Possession Day for our mutual clients, [Buyer’s Names]. Overall, the transaction went smoothly, but there is a minor issue that we would like to bring to your attention.

[Seller’s Agent]: Hi, [Buyer’s Agent’s Name]. Thanks for reaching out. I’m glad to hear that everything else went well. What seems to be the matter?

[Buyer’s Agent]: It appears that there are some concerns raised by my clients about the condition of the property on Possession Day. They’ve noticed [specific issue], which we believe is a minor matter that can be resolved amicably.

[Seller’s Agent]: I apologize for any inconvenience caused. Let me speak with my clients and see how we can resolve this issue promptly.

[Buyer’s Agent]: That would be much appreciated, [Seller’s Agent’s Name]. We believe that open communication and cooperation between both parties will help us find a solution that works for everyone. Our clients are reasonable and understand that minor issues can arise during the moving process.

[Seller’s Agent]: Absolutely, and I’m glad to hear that. I’ll reach out to my clients immediately and discuss the situation with them. We’ll work towards finding a resolution that satisfies your clients.

[Objection: Suggests involving the lawyers]

[Buyer’s Agent]: I understand that involving the lawyers is an option, [Seller’s Agent’s Name], but let’s handle this minor issue ourselves. It’s not worth escalating for a small amount of money/small issue. Our clients are reasonable, and we believe we can find a practical solution that maintains a positive experience for our clients.

[Seller’s Agent]: I see your point, [Buyer’s Agent’s Name]. Let me discuss this with my clients and find a resolution without unnecessary complications.

[Buyer’s Agent]: Thank you for understanding, [Seller’s Agent’s Name]. We want to manage our clients’ expectations and ensure a smooth transaction. Keep me updated on any progress, and let’s work towards a reasonable solution.

[Seller’s Agent]: I appreciate your cooperation, [Buyer’s Agent’s Name]. I’ll be in touch soon with updates. Let’s handle this practically and amicably.

This script provides an approach to informing the seller’s agent of the issue discovered on Possession Day, and address the objection of involving lawyers in a straightforward manner while emphasizing the importance of finding a practical and amicable resolution.

This article is provided for general information purposes only and does not constitute legal or other professional advice. You are advised to contact a Real Estate Lawyer regarding any specific legal issues. You are also advised to discuss your obligations as a Realtor with your broker. You may reach us at 780-473-7779.

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