Realtor Script: Managing Client Expectations re Minor Repair

Script for Realtor to Manage Client Expectations:

Realtor: “I’d like to discuss a clause that requires the seller to perform certain tasks or address minor issues before possession, [Client’s Name]. While it may seem like a good idea, there are a few things we should consider.”

Client: “What are the potential issues?”

Realtor: “One challenge is that possession is granted only after the full purchase price has been paid to the seller. This means that verifying whether specific tasks or repairs have been completed can be difficult until you actually take possession.”

Client: “What if the seller hasn’t completed the tasks or repairs?”

Realtor: “If that happens, the recourse available to you becomes limited. Once the funds are released to the seller, there’s no direct way to compel them to complete the tasks or repairs. Pursuing legal action for minor issues may not be practical or cost-effective.”

Realtor: “However, there are a couple of alternatives we can consider to manage this situation. Firstly, if it’s a minor issue, you could negotiate a price reduction and address the tasks or repairs yourself. This way, you have control over the work and can ensure it’s done to your satisfaction.”

Client: “And if I want the seller to handle the tasks or repairs?”

Realtor: “If you prefer the seller to handle the tasks or repairs, it’s important to understand that there’s a possibility they may not be completed or may not meet your expectations. While we can include these obligations in the contract, it’s important to be aware of the potential challenges in enforcing them.”

Realtor: “By setting realistic expectations, you can make an informed decision. Ultimately, our goal is to ensure your satisfaction, so we can discuss the best approach based on your preferences and the specific circumstances of the transaction.”

By providing this information, realtors can warn clients about the potential issues with contract clauses regarding specific tasks or repairs. Additionally, they can offer alternatives and manage client expectations, ensuring they are well-informed and prepared for any possible outcomes.

Realtor: “It’s important to note that the tasks or repairs specified in these clauses are usually minor in nature and have a relatively low value, often less than a couple of hundred dollars.”

Client: “Is it worth creating a problem over such a small amount?”

Realtor: “That’s an excellent point, [Client’s Name]. In many cases, it may not be worth creating a significant issue or resorting to legal action over a minor expense. It’s essential to weigh the potential costs, both in terms of time and money, against the value of the tasks or repairs being requested.”

Realtor: “By keeping a realistic perspective, we can focus on finding the most practical solution for you. If it’s a minor issue, negotiating a price reduction and handling the tasks or repairs yourself may be a more efficient and satisfactory option.”

Client: “That makes sense. I don’t want to blow things out of proportion over a small expense.”

Realtor: “Absolutely, [Client’s Name]. Our aim is to ensure your satisfaction while also considering the practicality and potential costs involved. We can discuss the best approach based on your preferences and the specific circumstances of the transaction, always keeping in mind the value of your time and peace of mind.”

By addressing the value of these tasks or repairs as typically being less than a couple of hundred dollars and emphasizing the importance of not creating unnecessary problems over minor expenses, realtors can further manage client expectations and help them make informed decisions.

This article is provided for general information purposes only and does not constitute legal or other professional advice. You are advised to contact a Real Estate Lawyer regarding any specific legal issues. You are also advised to discuss your obligations with your broker. You may reach us at 780-473-7779.

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