The sale is complete, but my mortgage is still outstanding.

We will pay your mortgage within 1-3 business days from your Closing Date. The funds are usually sent to your lender either by courier or through direct deposit, depending on their preferred method. Most lenders are located in Ontario.   After we make the payment, there may be additional processing time on the lender’s side. This can involve posting the payment to your mortgage account and updating any online systems or statements. These steps are handled by your lender, and the timing may vary depending on their internal processes. In rare cases, there could be circumstances where a payment may have been lost or encountered issues during processing. If you suspect any discrepancies or have not received confirmation of the payment being applied to your mortgage, please notify us or your lender immediately. We will investigate the matter and take appropriate steps to resolve any potential concerns.

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Updated on August 23, 2023